Southwestern Bell Telephone FM2560 User Manual

Southwestern Bell  
Call Waiting Caller ID Telephone  
NEW  
STOP - DON'T TAKE ME BACK TO THE STORE.  
LOOK - FOR THE TOLL-FREE "HELP" TELEPHONE NUMBER.  
LISTEN - AS THE EXPERTS TALK YOU THROUGH THE PROBLEM.  
For immediate answers to your questions regarding operation,  
missing parts or installation, call:  
Southwestern Bell Freedom Phone  
Retail Sales Help Line at  
R
1-800-366-0937  
Monday - Friday 8:30 a.m. - 9:00 p.m. EST  
Saturday 8:30 a.m. - 12:00 p.m. EST  
Toll Free Helpline  
1-800-366-0937  
SOUTHWESTERN BELL FREEDOM PHONE  
7475 N. GLEN HARBOR BLVD., GLENDALE, AZ 85307  
FM2560  
Printed in China  
IB-4108A  
FM2560 OWNER'S MANUAL  
3/23/2002  
 
Safety Instructions for Batteries  
CAUTION  
IMPORTANT SAFETY INSTRUCTIONS  
TO REDUCE THE RISK OF FIRE OR INJURY TO PERSONS,  
READ AND FOLLOW THESE INSTRUCTIONS.  
1. Use only the size and type of batteries mentioned in the Owner's  
Manual.  
11. To reduce the risk of electric shock, do not disassemble this  
product, but take it to a qualified technician when some  
service or repair work is required. Opening or removing  
covers may expose you to dangerous voltages or other risks.  
Incorrect reassembly can cause electric shock when the  
appliance is subsequently used.  
12. Unplug this product from the wall outlet and refer servicing  
to qualified service personnel under the following conditions:  
a. When the power supply cord or plug is damaged or frayed.  
b. If liquid has been spilled into the product.  
2. Do not dispose of the batteries in a fire. The cells may explode.  
Check with local codes for possible special disposal instructions.  
3. Do not open or mutilate the batteries. Released electrolyte is  
corrosive and may cause damage to the eyes or skin. It may be toxic if  
swallowed.  
4. Exercise care in handling batteries in order not to short the batteries  
with conducting materials such as rings, bracelets, and keys. The  
batteries or conductors may overheat and cause burns.  
5. Do not attempt to recharge the batteries identified for use with this  
product. The batteries may leak corrosive electrolyte or explode.  
6. Do not attempt to rejuvenate the batteries identified for use with this  
product by heating it. Sudden release of the battery electrolyte may  
occur, causing burns or irritation to eyes or skin.  
7. When replacing batteries, all batteries should be replaced at the  
same time. Mixing fresh and discharged batteries could increase  
internal cell pressure and rupture the discharged batteries.  
8. When inserting batteries into this product, the proper polarity or  
direction must be observed. Reverse insertion of the batteries can  
cause charging, and that may result in leakage or explosion.  
9. Remove the batteries from this product if the product will not be  
used for a long period of time (several months or more) since during  
this time the batteries could leak in the product.  
c. If the product has been exposed to rain or water.  
d. If the product does not operate normally by following the  
operating instructions. Adjust only those controls that are  
covered by the operating instructions because improper  
adjustment of other controls may result in damage and will  
often require extensive work by a qualified technician to  
restore the product to normal operation.  
e. If the product has been dropped or the cabinet has been  
damaged.  
f. If the product exhibits a distinct change in performance.  
13. Avoid using a telephone (other than a cordless type) during  
an electrical storm. There may be a remote risk of electric  
shock from lightning.  
14. Do not use the telephone to report a gas leak in the vicinity  
of the leak.  
15. Use only the power cord and batteries indicated in this manual.  
Do not dispose of batteries in a fire. They may explode. Check  
with local codes for possible special disposal instructions.  
10. Discard "dead" batteries as soon as possible since "dead" batteries  
are more likely to leak in a product.  
11. Do not store this product, or the batteries identified for use with  
this product, in high-temperature areas. Batteries that are stored in a  
freezer or refrigerator for the purpose of extending shelf life should be  
protected from condensation during storage and defrosting. Batteries  
should be stabilized at room temperature prior to use after cold  
storage.  
SAVE THESE INSTRUCTIONS  
4
5
 
Location of Telephone Controls  
Location of Caller ID Controls  
HOOK SWITCH  
RECEIVER  
VOLUME  
CONTROL  
NEW CALL  
LED  
BASE  
RINGER  
OFF/LO/HI  
SWITCH  
(ON  
BOTTOM  
OF BASE)  
LCD DISPLAY  
CONTRAST  
CONTROL  
BUTTON ( )  
NEW  
KEYPAD  
FLASH  
BUTTON  
REDIAL  
BUTTON  
FLASH  
MEMORY  
STORE  
RESET  
MEMORY  
BUTTON  
MUTE  
REDIAL  
QUICK REVIEW  
UP & DOWN  
BUTTONS  
STORE  
BUTTON  
Southwestern Bell  
ERASE  
BUTTON  
MUTE  
BUTTON  
BATTERY  
COMPARTMENT  
REDIAL  
BUTTON  
COIL CORD  
RESET  
BUTTON  
6
7
 
General Information  
UNPACKING  
Installation  
CAUTION:  
1. Never install telephone wiring during a lightning storm.  
2. Never install telephone jacks in wet locations unless the jack  
is specifically designed for wet locations.  
3. Never touch uninsulated telephone wires or terminals unless  
the telephone line has been disconnected at the network  
interface.  
4. Use caution when installing or modifying telephone lines.  
Note: Refer to the "FCC Requirements" section on page 26 before  
connection to telephone line.  
This package contains:  
• FM2560 Telephone with Call Waiting Caller ID  
• Owner's Manual  
• One (1) Fully Modular Coil Cord  
• One (1) Fully Modular Telephone Line Cord (Long Straight Cord)  
• One (1) Fully Modular Telephone Line Cord (Short Straight Cord)  
• One (1) Quick Installation Guide  
• Warranty Card (Part of Owner's Manual)  
If anything is missing or damaged, contact the place of purchase.  
Keep the packaging to transport the telephone.  
To Install Batteries  
a. Open the battery door with a ball-point pen.  
Helpful Tips From Customer Service  
1. You must subscribe to Caller ID and Call Waiting service from your  
local telephone company for your FM2560 to operate.  
2. Remove the clear Caller ID label covering the FM2560's display.  
3. Plug one end of the telephone line cord into the TELEPHONE  
LINE jack on the FM2560 and the other end into the modular outlet in  
your telephone wall jack.  
Remarks:  
If no battery is installed, the caller ID  
function of the phone will not work.  
4. Make sure you can read the display clearly. Adjust the display  
contrast by pressing and holding the REDIAL and REVIEW s  
buttons (in the location on the button labeled •) at the same time for 2  
seconds. Press the REVIEW button to select the contrast level. Press  
ERASE button to confirm the contrast.  
b. Insert three AA alkaline batteries, making sure to observe the  
correct battery polarity.  
c. Replace the battery door.  
Note: After installing the batteries, the system will display  
"SET LANGUAGE s t". Your FM2560 enters setting mode. (See  
setting up your FM2560 section for details).  
8
9
 
Installation  
Replace the batteries when the  
Battery Low Indicator  
appears on the LCD display.  
Installation  
AM  
b. Install the long telephone line cord into  
the jack in the BASE. Thread it through  
the groove, and plug it into the modular  
wall jack as shown.  
USING THE PHONE ON A DESK  
c. Hang the base on the screws and pull it  
down to lock it on.  
a. Plug the long telephone line cord into the jack in the bottom of  
the BASE. Thread it through the groove toward the back of the  
unit, and then plug it into the modular wall jack.  
b. Connect the COIL CORD to the jack in the HANDSET and the  
BASE.  
d. Plug the COIL CORD into the  
HANDSET and BASE jacks.  
Setting Up Your FM2560  
NOTE: Do not lift the handset until you are finished setting the  
Caller ID information.  
HANGING THE PHONE ON THE WALL  
When the FM2560 is wall-mounted, the HANDSET GUIDE  
holds the HANDSET in place in the CRADLE.  
To Set Language  
1. If "SET LANGUAGE" is not  
already displayed on the screen,  
press and hold the REDIAL  
Button (on the back of the  
handset) for 2 seconds. The  
LCD display will then show  
"SET LANGUAGE s t".  
2. Press the REVIEW s or t  
Button to select English,  
ON A WALL PHONE PLATE:  
a. Plug the short telephone line cord into  
the jack in the Base bottom and into the  
jack on the plate.  
b. Hang the BASE on the two pins and  
push the BASE down to lock it on.  
c. Plug the COIL CORD into the  
HANDSET and BASE jacks.  
French or Spanish.  
3. Press the ERASE Button  
to confirm the language selected.  
The unit will then proceed to  
the contrast setting mode.  
ON THE WALL WITHOUT A PLATE:  
a. Install 2 screws with anchors into the  
wall, one above the other, 3-1/4" apart,  
extending 3/16" out from the wall, to  
hold the base securely.  
To Set LCD Display Contrast  
1. Press the REVIEW s button to make the contrast darker or the  
REVIEW t button to make the contrast lighter.  
10  
11  
 
Setting Up Your FM2560  
2. Press ERASE Button to  
confirm selection. The unit will  
then proceed to the area code  
setting mode.  
Telephone Operation  
flash  
4. When the unit is in the standby mode (i.e. not displaying Caller ID  
information), the current time will display in the middle of the screen.  
In the situations when the Caller ID information is displayed, the  
current time will be shown in a smaller size on the top line.  
To Set Area Code  
Note: In order for the Caller  
ID Redial feature to work properly, you must set your area code.  
1. Press the REVIEW s or tButton until you have entered the  
Dialing a Call  
1. Lift the HANDSET.  
2. When you hear a dial tone,  
dial the number. LCD Display  
Shows:  
3. At the end of the call, return  
the HANDSET to the  
CRADLE.  
AM  
NEW  
CALL  
flash  
correct first digit of your  
local area code. Press the Erase  
Button to move to the next digit.  
2. Repeat step 1 for the progra-  
mming of the second and third  
digits of your local area code.  
3. Press the ERASE Button  
again to end the setting. The  
display will show the default  
time and day. The unit is now  
ready to receive calls.  
Receiving a Call  
1. When you hear your phone  
ring, lift the HANDSET. After  
the first ring, if you have Caller  
ID service, the NEW CALL  
icon and call information will  
appear on the display, and the  
NEW CALL LED will flash.  
Day  
Month  
AM  
NEW  
CALL  
AM  
The correct date and time are  
automatically set when your  
FM2560 receives its first call.  
The caller ID information will be stored in the order received.  
2. At the end of your call, return the HANDSET to the CRADLE .  
Note: 1. If you try to use the telephone before finishing the Caller ID  
set up, or if you pause more than 40 seconds during any of the above  
steps, the display will show "SET LANGUAGE" to remind you to  
finish this sequence.  
NOTE: 1. If you answer your telephone before the second ring, the  
unit will not display any Caller ID information.  
2. To set up your FM2560 again, press and hold the REDIAL Button  
for 2 seconds to restart setup.  
2. The information will be displayed on the LCD for 20 seconds. If  
the received call information is the same as any of the new calls, the  
unit displays "RPT" icon to indicate a REPEAT CALL.  
3. The maximun number of digits that can be displayed on the LCD is  
10 and the maximum call count is 64 (old calls + new calls). Your  
FM2560 will automatically erase the oldest call record and replace it  
with the newest call record when the memory is full.  
3. If you only want to adjust the LCD display contrast in standby  
mode or in review mode, press and hold the REDIAL and REVIEW  
s Buttons (in the location on the button labeled •) at the same time.  
LCD will show "CONTRAST s t", to indicate that your FM2560  
has entered contrast setting mode.  
13  
12  
 
Telephone Features  
FLASH  
If call waiting is available from your telephone company and you have  
this service, you will be alerted by a signal (determinded by your  
telephone company) if there is another call.  
Telephone Features  
number into memory in order to access custom and telebanking  
services, long distance, etc. Press the PAUSE (REDIAL) button at the  
desired point in the number. Press PAUSE (REDIAL) again if an  
additional 4 seconds are needed.  
Note: The telephone will be muted momentarily while the LCD  
display shows the Caller ID information.  
1. When you hear the signal, to access the new call without  
disconnecting the call you are on, press the FLASH Button.  
2. To return to your original conversation, press the FLASH Button  
again. This procedure can be repeated as frequently as you desire.  
REDIAL BUTTON  
The last number you dialed (up to 32 digits) is automatically stored in  
redial memory. To redial that number:  
A. Lift the HANDSET. You will hear a dial tone.  
b. Press the REDIAL Button. The last number dialed is automatically  
redialed, including any pauses. The LCD will display "REDIAL".  
Note: No redial function is executed if the last number is more than 32  
digits. "FULL" will be displayed.  
The FLASH Button can also be used to access a new dial tone without  
hanging up, and also to signal PBX or to activate various services if  
you are connected to PBX. If the FLASH Button is pressed, the LCD  
display will be cleared until the number is entered.  
MUTE BUTTON  
Prevent sound from your room from being heard by another party on  
the phone.  
Press and HOLD the MUTE Button for as long as you want this  
feature activated.  
RINGER OFF/LO/HI SWITCH  
Your FM2560 features a ringer which can be adjusted to loud (HI) or  
soft (LO). When you don't want to be disturbed, set the switch to  
"OFF". You can still make outgoing calls.  
RESET BUTTON  
At the end of a call, you can make your next call without replacing the  
HANDSET in the cradle. Press and hold RESET to disconnect the  
telephone.  
LIGHTED KEYPAD  
For better visibility when dialing in a dimly lit room, a lighted dial pad  
is provided.  
HEARING AID COMPATIBILITY  
The FM2560 is compatible with inductively coupled hearing aids.  
RECEIVER VOLUME CONTROL  
The RECEIVER VOLUME CONTROL is located on the side of your  
handset. This control allows you to adjust your handset volume from  
normal to high for a more comfortable listening level.  
CALL TIMER  
When you dial a call, after the first 8 seconds, the call timer will  
appear on the display for you to track the conversation time. It will  
disappear 8 seconds after you hang up.  
PAUSE  
You can insert a 4-second PAUSE into the dialing or storing of a  
14  
15  
 
Memory Dialing  
Memory Dialing  
If you wish to enter a 4-second Pause in the number you are storing,  
press the REDIAL Button at the desired point in the number.  
Your FM2560 is equipped with 10 memories for programming your  
most frequently dialed telephone numbers. You can store up to 16  
digits in each of the numeric keys 0 through 9 by following the steps  
outlined. Numbers must be stored with the handset lifted.  
To Dial Frequently Called Numbers:  
1. Pick up Handset.  
2. Press MEMORY Button. The LCD will show  
"MEM".  
MEMORY  
To Program Frequently Called Numbers:  
1. Lift the handset. You will hear a dial tone.  
NOTE: YOU MUST COMPLETE STEPS 2-5 WITHIN 10  
SECONDS, OR ELSE YOU WILL HEAR AN ERROR  
MESSAGE FROM THE TELEPHONE COMPANY AND WILL  
BE EXITED FROM THE MEMORY MODE.  
3. Press the desired memory location Button (0-9).  
4. Your call will automatically be dialed.  
AM  
NEW  
CALL  
2. Press the STORE Button.  
The LCD will show "STORE".  
To Erase A Stored Number  
To erase a stored number, simply store a new number in the same  
location. The new number will replace the old one.  
3. Dial the phone number you  
wish to store (16 digits  
maximum). The LCD will  
show the number you dialed.  
Caller ID Features  
New Call LED Indications  
AM  
NEW  
CALL  
SITUATION  
No new call  
NEW CALL LED INDICATOR  
Off  
There is a new call.  
Flash  
4. Press the STORE Button again.  
When receiving a VIP call.  
When the incoming VIP  
call is a call waiting caller the call disappears.  
ID call.  
Flash 4 times each time the phone rings.  
Flash 4 times every 6 seconds until  
5. Press one of the 10 memory  
AM  
location buttons 0-9. Your  
number is now stored in the  
corresponding location. The  
LCD will show the memory  
location.  
NEW  
CALL  
6. To continue programming numbers, return the HANDSET to the  
CRADLE. Lift the handset, and repeat steps 2 through 5.  
16  
17  
 
Caller ID Features  
Receiving Call Waiting Caller ID  
When you are on an existing phone call, your FM2560 will display  
incoming call waiting Caller ID information.  
1. You will hear a beep and the telephone will be muted momentarily  
while the LCD display  
Caller ID Features  
NOTE: In the Caller ID Review mode, if your want to review the  
Caller ID quickly (about 5 records/second), press and HOLD the  
REVIEW s or t Button. The unit will then scroll through the  
Caller ID records continuously.  
Caller ID Redial  
AM  
NEW  
CALL  
shows the Caller ID  
information of the  
second caller.  
The FM2560 allows you to redial a Caller ID record that you are  
currently reviewing by simply pressing the Caller ID REDIAL Button.  
To redial a call record, follow these steps.  
2. The NEW CALL  
LED indicator will flash.  
NOTE: The handset must be in the base to review Caller ID  
information.  
1. Press the REVIEW s or t Button to select the Caller ID number  
that you want to dial.  
2. Press and release the Caller ID REDIAL Button. The display will read  
" PICKUP PHONE".  
3. When you press the FLASH Button to access the call waiting call,  
the LCD will display the call waiting Caller ID information.  
IMPORTANT:  
You must subscribe to call waiting Caller ID service from your local  
telephone company in order to receive call information.  
3. When you lift the handset, "PICKUP PHONE" will clear and the  
number will be automatically dialed.  
With current Telecom redialing situations, there are 4 redial options: (1)  
7 digits without a 1 prefix; (2) 7 digits with a 1 prefix; (3) 10 digits  
without a 1 prefix; and (4) 10 digits with a 1 prefix.  
1. 7 digits without a 1 : Assuming that you have programmed your  
correct area code, redial your local call by pressing the REDIAL Button  
ONCE.  
2. 7 digits with a 1 : Assuming that you have programmed your correct  
area code, scroll to the local 7 digit call you wish to redial. Simply press  
the REDIAL Button TWICE.  
3. 10 digits without a 1 : Due to the software setup of the FM2560 you  
are instructed to enter your 3 digit local area code. In some areas of the  
country, you must include your area code when making a local call. To  
solve this issue, you should reprogram your FM2560 to another 3 digit  
"fictitious" area code. We recommend using an area code not currently  
being use in the U.S., (i.e... 100 etc.) Once your area code is  
programmed as above, your FM2560 will show all "10 digits" for every  
incoming call. To redial a local 10 digit call, press the REDIAL Button  
twice in succession. The "1" prefix is then omitted and the local 10 digit  
Reviewing New Call Records  
NOTE: The handset must be in the base to review Caller ID  
information.  
1. When the Time/Day screen is displayed, press the REVIEW s or  
t button, and the display will show the last new call information.  
2. Continue pressing the REVIEW s or t button to review all new  
call information in the order the calls were received.  
3. After the final call has been reviewed, the display will show "END  
OF NEW CALL", and the NEW CALL LED will stop flashing.  
Reviewing Call Records Stored in Memory  
NOTE: The handset must be in the base to review Caller ID  
information.  
1. When the Time/Date screen is displayed, press the REVIEW s or  
t button, and the display will show the calls stored in memory.  
2. Continue pressing the REVIEW s or t button to display all call  
records in the order they were received, from the oldest to the newest,  
or from the newest to the oldest.  
3. Continue to review all calls until "END" is displayed.  
call is redialed out.  
18  
19  
 
Caller ID Features  
Caller ID Features  
NOTE:  
1. If there are messages that have not been reviewed, the "Erase All  
Calls" function cannot be performed.  
2. VIP (priority) calls will not be erased when you erase all calls. See  
VIP CALLS section for details.  
If you have priority calls in memory, the display will show "CALL  
4. 10 digits with a 1 prefix: Simply review to the desired Long  
Distance 10 digit call you wish to dial out. Press down the REDIAL  
Button once and release. If your area requires that you add 1 and your  
area code even if the call is within the same area code, then you must  
reprogram your FM2560 to another 3 digit "fictitious" area code. The  
"1" prefix will be added before the 10 digit number and your long  
distance call will be dialed out.  
XX" when all other calls have been erased.  
VIP (Priority) Calls  
The FM2560 allows you to  
create VIP (priority) call  
records. When a VIP (priority)  
call is received, the new call  
LED will flash 4 times each  
time the phone rings, to alert  
you this is a VIP (priority) call.  
Caller ID Erase  
NOTE: The handset must be in the base to review Caller ID  
information.  
AM  
NEW  
CALL  
V I P  
To Erase a Single Call  
1. Press the REVIEW s or t Button to review the Caller ID records  
you received.  
2. Press ERASE Button  
to erase the call  
displayed; the LCD will  
show "ERASE?".  
3. Press ERASE Button  
AM  
NEW  
CALL  
NOTE: When the incoming VIP call is a call waiting Caller ID  
call, NEW CALL LED will flash 4 times every 6 seconds until the call  
information disappears.  
To Create a VIP Call:  
again; the call information will  
be erased and the LCD will display the next call message.  
NOTE: The handset must be in the base to review Caller ID  
information.  
1. Press the REVIEW s or t  
NOTE: The handset must be in the base to review Caller ID  
information.  
AM  
NEW  
Button to view the caller ID  
CALL  
V I P  
information you received.  
2. Press and hold REDIAL  
Button for 2 seconds until the  
VIP icon is displayed.  
Erase All Calls  
1. Review all Caller ID records received before erasing all calls.  
2. While the display is in the  
standby mode, press and hold  
AM  
CALL  
To Remove a VIP Call:  
1. Press the REVIEW s or t  
Button to display the call you  
have marked "VIP".  
2. Press and hold REDIAL  
Button for 2 seconds. The VIP  
icon will disappear.  
the ERASE Button for 2  
seconds. The LCD will show:  
"ERASE ALL?".  
3. Press the ERASE Button  
again, ALL VIEWED  
messages will be erased.  
AM  
NEW  
CALL  
20  
21  
 
LCD Description  
Answers To Commonly Asked Questions.  
Section One - General  
LCD Display  
Description  
Q. My unit won't work. What do I do?  
A. You may need to install your unit again. Replace the three AA  
Alkaline Batteries. If that doesn't work, call the Toll Free Help Line  
at 1-800-366-0937 Monday - Friday 8:30 am - 9:00 pm or  
Saturday 8:30 am - 12:30 pm (EST). You can also visit our website at  
The Caller's number is  
AM  
NEW  
CALL  
8522605281. The Caller's  
name is JANE. (When you  
are on an existing phone call,  
the call you received is a call  
waiting caller ID. )  
Q. Can my unit be left on for a long period of time?  
A. Your unit is designed to be on 24 hours a day.  
The Caller ID information is  
missing the Caller's name and  
number because it is  
AM  
NEW  
CALL  
Q. Will my unit operate in a very cold or hot environment?  
A. Your unit is designed to perform most efficiently at room  
temperature. However, it can be used in environments ranging  
from 50 F to 120 F .  
Out-of -Area.  
AM  
NEW  
CALL  
The Caller ID information is  
missing the caller's name and  
number because it is a Private  
Call.  
Section Two - Caller ID  
Q. Why are some of the digits on the display missing?  
A. Information in the Transmission is unable to be decoded by your  
unit and could not be displayed. If the error affects only a single digit,  
the display will sometimes show a "_" in the area of the digit effected.  
Your telephone is able to recover all available information, making it  
possible for you to determine who the call is from.  
AM  
The Caller ID is a VIP  
(priority) call.  
NEW  
CALL  
V I P  
Q. How many calls can be stored in Caller ID memory?  
A. The telephone number, name (if available), and time/day of up to  
64 calls will be stored in memory.  
The Caller ID information  
received is invalid; the call  
counter remains unchanged.  
RPT  
AM  
NEW  
CALL  
The same call has been  
received more than one time.  
The time will be updated  
with each call.  
22  
23  
 
Trouble Shooting Guide  
Trouble Shooting Guide (Cont.)  
PROBLEM  
No dial tone  
POSSIBLE CAUSE  
Improper installation.  
CORRECTIVE ACTION  
PROBLEM  
POSSIBLE CAUSE  
CORRECTIVE ACTION  
Recheck all modular plug  
connections.  
You cannot  
redial a call  
record.  
Your local area  
code is not  
programmed.  
Reprogram the local area code.  
Problem with the wiring.  
Try another phone jack. If your  
phone works on another jack, it is  
likely you have a problem with  
your wiring. Contact your local  
phone company.  
The number  
displayed is  
incorrect.  
Verify the number displayed  
during redial. Data received were  
possibly corrupted during the  
transmission through the  
telephone lines. Dial the  
telephone number manually on  
your telephone.  
The phone  
does not ring.  
Ringer Off/Low/High switch  
is not set correctly.  
Set the ringer Off/Low/High  
switch to the Low or High  
position.  
"Error" appears  
on the display.  
Bad data may have  
been received.  
Pick up the phone after the second  
ring.  
Too many telephones are  
installed on the same line.  
Contact your local telephone  
company to determine the  
maximum number of extensions  
for your calling area.  
You can't  
receive call  
waiting  
This service is not  
available.  
You must subscribe to this service  
from your local phone company.  
The phone must be off-hook to hear  
the call waiting Caller ID alert  
signal.  
Memory  
dialing does  
not work.  
The memory storage  
procedure was not followed  
correctly.  
Carefully review the store  
sequence and re-enter your  
programmed number.  
messages.  
Your telephone The telephone line is not  
Connect the telephone line into the  
back of the unit. Check with your  
local telephone company to be  
sure Caller ID service is being  
provided on your telephone line.  
rings but the  
FM2560  
connected properly to the unit.  
doesn't show  
any Caller ID  
information.  
The display  
screen is blank. installed or replaced.  
The battery needs to be  
Replace the three AA alkaline  
batteries.  
24  
25  
 
This equipment may not be used on coin service provided by the  
telephone company. Connection to party lines is subject to state tariffs.  
This equipment is hearing aid compatible.  
Warning: Changes or modifications to this unit not expressly approved  
by the party responsible for compliance could void the user's authority  
to operate the equipment.  
NOTE: This equipment has been tested and found to comply with the  
limits for a Call B digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation.  
The compliant jack USOC RJ11C is provided and that is complied  
with TIA/EIA-IS-968 or FCC part 68.  
NOTICE: If your home has specially wired alarm equipment  
connected to the telephone line, ensure the installation of this  
[equipment ID] does not disable your alarm equipment. If you have  
questions about what will disable alarm equipment, consult your  
telephone company or a qualified installer.  
FCC WANTS YOU TO KNOW  
This equipment complies with Part 68 of the FCC rules and the  
requirements adopted by the ACTA. On the bottom of this equipment is  
a label that contains, among other information, a product identifier in the  
format US:3F8MT09BFM2560S. If requested, this number must be  
provided to the telephone company. On the bottom of the base of this  
equipment is a label that contains, among other information, the  
Registration Number and Ringer Equivalence Number (REN) for this  
equipment. You must, upon request, provide this information to your  
telephone company. The REN is used to determine the number of  
devices that may be connected to a telephone line. Excessive RENs on a  
telephone line may result in the devices not ringing in response to an  
incoming call. In most but not all areas, the sum of RENs should not  
exceed five (5.0). To be certain of the number of devices that may be  
connected to a line, as determined by the total RENs, contact the local  
telephone company. [For products approved after July 23, 2001, the REN  
for this product is part of the product identifier that has the format  
US:AAAEQ##TXXXX. The digits represented by ## are the REN  
without a decimal point (e.g., 03 is a REN of 0.3). For earlier products,  
the REN is separately shown on the label. you should contact your local  
telephone company to determine the maximum REN for your calling  
area.  
An applicable certification jacks Universal Service Order Codes  
(USOC) for the equipment is provided (i.e., RJ11C) in the  
packaging with each piece of approved terminal equipment.  
A plug and jack used to connect this equipment to the premises  
wiring and telephone network must comply with the applicable  
FCC Part 68 rules and requirements adopted by the ACTA. A  
compliant telephone cord and modular plug is provided with this  
product. It is designed to be connected to a compatible modular  
jack that is also compliant. See installation instructions for  
details.  
If your telephone equipment causes harm to the telephone network, the  
telephone company may discontinue your service temporarily. If  
possible, they will notify you as soon as possible. If possible, they will  
notify you in advance, but if advance notice isn't practical, you will be  
notified as soon as possible. You will be informed of your right to file a  
complaint with the FCC.  
Your telephone company may make changes in its facilities, equipment,  
operations, or procedures that could affect the proper functioning of your  
equipment. If they do, you will be notified in a advance to give you an  
opportunity to maintain uninterrupted telephone service. If you  
experience trouble with this telephone equipment the telephone company  
may ask that you disconnect this equipment from the network until the  
problem has been corrected or until you are sure that the equipment is  
not malfunctioning.  
26  
27  
 
SERVICE  
LIMITED WARRANTY  
According to FCC regulations, this equipment, which has been  
certified and registered by the FCC, may only be repaired by  
authorized persons. If repairs or adjustments are made by an  
unauthorized person, the FCC certification may be voided. Should  
you encounter any problems, please call the Southwestern Bell  
Freedom Phone toll-free Customer Help Line for assistance:  
1-800-366-0937, Monday-Friday 8:30 am - 9:00 pm, and Saturday  
8:30 am - 12:30 pm (EST). You can also visit our website at  
This Southwestern Bell Freedom Phone is warranted to the original  
purchaser to be free from defects in materials and workmanship under  
normal installation, use, and service for a period of one (1) year from  
the date of purchase as shown on the purchaser's receipt.  
The obligation of Southwestern Bell Freedom Phone Retail Sales  
under this warranty shall be limited to repair or replacement (at our  
option) during the warranty period of any part which proves defective  
in material or workmanship under normal installation, use, and  
service, provided the product is returned to Southwestern Bell  
Freedom Phone Retail Sales TRANSPORTATION CHARGES  
PREPAID (California residents call 1-800-366-0937 for shipping  
instructions). Products returned to us or to an Authorized Service  
Center must be accompanied by a copy of the purchase receipt. In the  
absence of such purchase receipt, the warranty period shall be one (1)  
year from the date of manufacture. To obtain service under this  
warranty, return the defective product to the service center nearest you  
together with your sales slip and $9.50 for postage and handling  
(California residents need only provide proof of purchase). You may  
also have other warranty rights which vary from state to state.  
FOR IN - WARRANTY SERVICE:  
Package your complete unit (including all line cords, and other  
accessories ) and ship the unit postage prepaid* and insured  
(for your protection ) to:  
SOUTHWESTERN BELL FREEDOM PHONE  
DEPT.:Warranty Repair  
7475 N. Glen Harbor Blvd., Glendale, AZ 85307  
Be sure to include your return address, proof of purchase, a daytime  
phone number, $9.50 for postage and handling*, and a brief  
explanation of your difficulties.  
*NOTE: California residents need only provide proof of purchase  
and should call 1-800-366-0937 for shipping instructions.  
FOR OUT-OF WARRANTY SERVICE:  
You may call our toll-free Help Line for the price of a replacement  
before returning your unit. Please follow all instructions for In-  
Warranty service (above) to return your unit, and mark the package:  
DEPT.: Out-of-Warranty.  
If you have called and know the cost of your replacement, please  
include this information with your unit for prompt service.  
This warranty shall be invalid if the product is damaged as a result  
of defacement, misuse, abuse, neglect, accident, destruction, or  
alteration of the serial number, improper electrical voltages or  
currents, repair, alteration or maintenance by any person or party other  
than our own service facility or an authorized Service Center, or any  
use violative of instructions furnished by us.  
This warranty is also rendered invalid if this product is removed from  
the country in which it was purchased, if it is used in a country in  
which it is not registered for use, and/or if it is used in a country for  
which it was not designed. Due to variations in telephone systems and  
communications laws, this product may be illegal for use in some  
countries. Southwestern Bell Freedom Phone Retail Sales assumes  
no responsibility for damages or penalties incurred resulting from the  
use of this product in a manner or location other than that which it is  
intended.  
QUESTIONS?  
STOP...DON'T TAKE ME BACK TO THE STORE.  
LOOK...FOR THE TOLL-FREE "HELP" TELEPHONE  
NUMBER.  
For immediate answers to your questions regarding operation,  
missing parts or installation, call the  
SOUTHWESTERN BELL FREEDOM PHONE HELP LINE AT  
1-800-366-0937  
28  
29  
 
LIMITED WARRANTY  
This one-year limited warranty is in lieu of all other expressed  
warranties, obligations, or liabilities. ANY IMPLIED WARRANTIES,  
OBLIGATIONS, OR LIABILITIES, INCLUDING  
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE, SHALL BE LIMITED IN DURATION TO THE  
ONE-YEAR DURATION OF THIS WRITTEN LIMITED  
WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS  
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE  
ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  
IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL,  
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH  
OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR  
IMPLIED, WHATSOEVER.  
Some states do not allow the exclusion or limitation of special,  
incidental, or consequential damages, so the above limitation or  
exclusion may not apply to you. This warranty gives you specific  
legal rights, and you may also have rights which vary from state to  
state.  
Covered under one or more of the following US patents: 5,263,084  
 

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